Shipping & Tracking

MobilizeMe Shipping Costs.

MobilizeMe offers FREE shipping Australia wide!

There are some remote areas and communities where we can't ship to or it might attract a freight fee. The below postcodes are not eligible for free shipping:

822, 852, 872, 881, 4477, 4480, 4492, 4735, 4828, 4871, 4873, 4890.

Where is my order shipped from?

All shipments originate from Perth, Western Australia.

When will I get my scooter?

All orders are typically built and shipped within 48-72 hours of payment being received. In rare circumstances there may a short delay in delivery if your order is of an uncommon nature. Delivery times will vary depending on the destination.

There are two stages to our order process: You will receive a notification email when your order leaves our warehouse. All shipments will get a Tracking Code where you can track your item in real time through the Courier website. You will be emailed this tracking number once the shipment has been sent from our warehouse.

Time to Ship: Our shipping facilities are located in Perth so shipping to the eastern states and territories (NSW, QLD, VIC & ACT) usually takes 5-7 days whilst shipments to Western Australia and Northern Territory can take up to 2-5 working days. International Air Mail generally takes 7-10 working days, however in some cases, may take longer.

Express Post: We offer the opportunity to have your order shipped via Express Post within Australia. Express shipping guarantees next working day delivery of your order. You can choose to have your order sent Express Post during the checkout process.

How do I know when my order has been shipped?

You will receive a confirmation e-mail from MobilizeMe when your order leaves our warehouse. Orders that are shipped via Australia Post Regular Mail cannot be tracked.

Can I pick up my order from MobilizeMe?

No, MobilizeMe is an online store only.

Do I need to be home to receive my order?

Not necessarily. However, we highly recommend that you don't elect "leave my parcel" as if the parcel goes missing MobilizeMe doesn't accept any responsibilities.  If your not home and haven't elected "leave my parcel", your order will be , the carrier will leave a notice under your door or in your mailbox notifying you of the time they tried to deliver your order and also a number to contact to reorganise redelivery of your new order. A redelivery FEE may be incurred if you are not home on the first delivery.

You can send items to different customer’s addresses by specifying a different shipping address to your billing address, this is also done through the checkout process. Each order will need to be placed separately if they are going to different addresses. If you specify different billing and delivery addresses, we will ensure that your order does not ship with any invoice or pricing information. Your tax invoice will be sent to you via e-mail.

The tax invoice we email to your email address acts as proof of purchase for any warranty claims. As the item was purchased by yourself, warranty claims are non-transferable and any warranty claims must come directly from you.

How do my items arrive?

MobilizeMe takes a lot of care in ensuring that your order is delivered safely and not damaged on it's journey to you.

Do you ship internationally (outside of Australia)?

NO - at this stage we don't offer international shipping. Please get in touch with us for any international freight requirements and we are happy to discuss this on a case by case basis.

For all shipping information contact info@mobilizeme.com.au for any queries

 

Australian Owned & Operated

Friendly Local Staff